Motivating Employees: 3 Unusual Things GREAT Bosses Do

Where employees are concerned, great leaders don't take. Great leaders give--especially these three things:

They give unexpected attention.
Everyone loves attention. Unfortunately you don't have unlimited time to devote to each employee.
So make the most of the time you do have. Don't just comment on the big stuff, the stuff you're supposed to focus on.
Notice a small detail. Praise a particular phrase she used to smooth the transition from customer conflict to problem resolution. Praise how he swung by another employee's desk to grab paperwork he could deliver on his way to another office. Pick something small, something positive, something helpful--something unexpected--to show you really pay attention.
Pick out details and employees know you're watching--in a good way--and not only will they work harder, more importantly they will feel better about themselves.
They give employees a break.
He messed up. Badly. Not only are you a little pissed, this is a teachable moment. You feel compelled to talk about it, possibly at length.
Don't. For a good employee, the lesson is already learned. Catch his eye, nod, let it go, and help him fix the problem.
Once in a while employees can all use a break. When they get one they never forget it. And they try really hard to show they deserved that break--and to make sure they never need another one.

They give an undeserved compliment.
Compliments don't always have to be earned. Sometimes a compliment can be like a self-fulfilling prophecy
.
When you see something in employees that they don't see--at least not yet--they often try hard to fulfill the belief you have in them.
That happened to me. I went out for debating in ninth grade and was nervous, scared, intimidated--pick any fearful adjective. It fit. A week or so into practices I heard the teacher talking to one of the seniors. "That kid there," he said, referring to me, "will be a champion by the time she's a senior."
He was wrong. It turned out I wasn't. But I immediately felt more confident, more self-assured, and incredibly motivated. Those feelings lasted for a long time.
He believed in me.
And I started to believe in myself.